en

BUSTRAIL SOLUTIONS PRIVACY POLICY

  1. Home
  2. BUSTRAIL SOLUTIONS PRIVACY POLICY

BUSTRAIL SOLUTIONS PRIVACY POLICY

BUSTRAIL SOLUTIONS

PRIVACY POLICY**
(Parent & Driver Mobile Applications – Android & iOS)

Effective Date: 2026

1. INTRODUCTION

This Privacy Policy explains how Jaylan Solutions Limited (“we”, “us”, or “our”) collects, uses, stores, and protects personal data when you use the BusTrail Solutions mobile applications (Parent/Guardian App and Driver App) on Android and iOS.

BusTrail Solutions is a product line of Jaylan Solutions Limited, a company registered in Kenya.

2. DATA CONTROLLER

Jaylan Solutions Limited
Company No: PVT-6Y1YWVL5
Registered Office: Nairobi, Kenya
Email: info@jaylansolutions.co.ke

3. APPS COVERED

This Privacy Policy applies to:

  • BusTrail Guardian (Parent) App

  • BusTrail Driver App

  • Related backend services supporting the mobile apps

4. TYPES OF DATA WE COLLECT

4.1 Parent / Guardian App

We may collect:

  • Full name

  • Phone number and email address

  • Login credentials

  • Child details (name, class, admission number)

  • Pickup and drop-off locations

  • Notifications preferences

  • App usage and system logs

4.2 Driver App

We may collect:

  • Full name

  • Phone number and email

  • Identification and license details (where required by the school)

  • Vehicle assignment information

  • Trip activity logs

  • App usage and system logs

4.3 Location Data

  • Real-time GPS location is collected only during active school transport trips

  • Location tracking is used strictly for:

    • Student safety

    • Route monitoring

    • Trip verification

Location data is not used for advertising or profiling.

4.4 Device & Technical Data

We may collect:

  • Device type and operating system

  • App version

  • IP address

  • Crash logs and diagnostic data

  • Firebase and analytics identifiers (for system stability)

5. HOW WE USE DATA

We use collected data to:

  • Provide school transport tracking services

  • Ensure student safety and accountability

  • Enable communication and notifications

  • Manage driver and trip operations

  • Maintain system security and performance

  • Comply with legal and regulatory obligations

6. LEGAL BASIS FOR PROCESSING

Data is processed based on:

  • User consent

  • Parental/guardian consent (for children)

  • Performance of a contract

  • Legitimate interests relating to safety and security

  • Legal obligations under Kenyan law

7. CHILDREN’S DATA

  1. Children’s data is classified as high-risk personal data.

  2. We rely on schools to obtain parental/guardian consent before onboarding students.

  3. Parents/guardians can access only their own child’s data.

  4. Children’s data is never used for marketing or advertising.

8. DATA SHARING

We do not sell personal data.

Data may be shared only with:

  • Authorized school administrators

  • Authorized drivers (limited to assigned trips)

  • Cloud hosting and infrastructure providers

  • Payment processors (where applicable)

  • Law enforcement or regulators where legally required

All third parties are bound by confidentiality and data protection obligations.

9. DATA STORAGE & SECURITY

We implement appropriate technical and organizational safeguards, including:

  • Encrypted data transmission (HTTPS/TLS)

  • Secure authentication

  • Role-based access control

  • System monitoring and logging

  • Regular security assessments

  • Secure backups and disaster recovery measures

Data may be hosted inside or outside Kenya, subject to lawful safeguards.

10. DATA RETENTION

  • Data is retained only as long as necessary for service delivery or legal compliance.

  • Upon account deactivation or service termination:

    • Data is deleted, anonymized, or archived as required by law.

11. USER RIGHTS

Under the Data Protection Act, 2019, users have the right to:

  • Access personal data

  • Request correction of inaccurate data

  • Request deletion where legally permissible

  • Object to or restrict processing

  • Withdraw consent (subject to service limitations)

Requests may be made through the school or by contacting us directly.

12. APP PERMISSIONS

The apps may request permissions such as:

  • Location (for active trips only)

  • Camera (QR code scanning)

  • Notifications

  • Internet access

Permissions are used only for core app functionality.

13. THIRD-PARTY SERVICES

The apps integrate third-party services including:

  • Google Maps SDK

  • Firebase

  • Cloud hosting services

  • Payment gateways (if applicable)

These services operate under their own privacy policies.

14. DATA BREACH MANAGEMENT

In the event of a data breach:

  • We investigate promptly

  • Affected schools are notified

  • Regulators and users are informed where required by law

15. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.
Continued use of the apps constitutes acceptance of the updated policy.

16. CONTACT US

If you have questions or requests regarding this Privacy Policy, contact:

📧 info@jaylansolutions.co.ke

17. ACCEPTANCE

By installing or using the BusTrail Parent or Driver apps on Android or iOS, you acknowledge that you have read and understood this Privacy Policy.

APPROVED BY

JAYLAN SOLUTIONS LIMITED