Terms and Conditions of Service: e-Manyatta SOC as a Service
1. Service Description: a. e-Manyatta SOC as a Service provides comprehensive security monitoring, threat detection, incident response, and ongoing support through our Security Operations Center (SOC) infrastructure.
2. Service Scope: a. The service scope includes but is not limited to network and system monitoring, incident triage, threat hunting, endpoint detection and response (EDR), managed SIEM, logging-as-a-service, and forensic analysis. b. The service operates on a 24/7 basis, with continuous monitoring and proactive threat detection.
3. Client Responsibilities: a. Clients must provide necessary access permissions, credentials, and network configurations required for SOC deployment and monitoring. b. Clients are responsible for promptly reporting any security incidents or anomalies detected within their network environment. c. Clients must adhere to all security policies and guidelines provided by e-Manyatta for the effective operation of the SOC service.
4. Service Level Agreement (SLA): a. e-Manyatta guarantees a minimum level of service availability and response time as outlined in the Service Level Agreement (SLA) provided to the client. b. SLA metrics include but are not limited to uptime percentage, incident response time, and resolution time for security incidents.
5. Data Confidentiality and Privacy: a. e-Manyatta SOC as a Service treats all client data with utmost confidentiality and implements robust security measures to protect against unauthorized access, disclosure, or misuse. b. Client data collected and analyzed by the SOC service is used solely for the purpose of security monitoring, threat detection, and incident response.
6. Billing and Payment: a. Clients are billed according to the agreed-upon pricing structure, which may include subscription fees, usage-based charges, or additional services. b. Payments are due according to the invoicing terms specified in the service contract.
7. Termination of Service: a. Either party may terminate the service contract with prior written notice, subject to any applicable termination fees or penalties outlined in the agreement. b. Upon termination, e-Manyatta will cease all SOC monitoring and support services, and clients are responsible for transitioning to alternative security arrangements.
8. Limitation of Liability: a. e-Manyatta shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use or inability to use the SOC service, including but not limited to loss of data, loss of revenue, or business interruption. b. e-Manyatta's liability for any direct damages shall be limited to the total fees paid by the client for the affected service period.
9. Governing Law and Jurisdiction: a. This agreement shall be governed by and construed in accordance with the laws of Kenya. b. Any disputes arising out of or in connection with this agreement shall be resolved through amicable negotiation between the parties, and if unresolved, shall be subject to the exclusive jurisdiction of the courts in Kenya.
10. Amendments and Modifications: a. e-Manyatta reserves the right to amend or modify these terms and conditions of service with prior notice to the client. b. Clients will be given the opportunity to review and accept any changes before they come into effect.
By engaging with e-Manyatta SOC as a Service, clients agree to abide by these terms and conditions governing the use of the service. For any questions or clarifications regarding these terms, clients are encouraged to contact e-Manyatta's customer support team.
